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Terms & Conditions

Terms & Conditions

Definitions:

awesomeji.com: herein after called “the company” is an entity endowed with the online store and delivery service.

Customer:
A person using the services of awesomeji.com.

Products / Goods:
Products ordered by the customer.

Perishable Goods:
Products that include Flowers, Cakes, Chocolates, and Indian Sweets.

Non - Perishable Goods:
All other products except perishable products.

In using the online shopping service of awesomeji.com, you (customer) are deemed to have understood and accepted the terms and conditions listed below. awesomeji.com reserves the right to add, delete, alter, amend, or modify these terms and conditions at any point of time without prior notification, consultation, amendment, or declaration. You are, therefore, advised to read carefully these terms and conditions every time you use the shopping service(s) at awesomeji.com. By placing an order, the client authorizes the company to pass on the order to the respective merchant / vendor and make sure the product is delivered to the given address. While rendering the service, the company is acting only as an authorized representative of the client and not as his agent or in any other capacity whatsoever. The company shall be handling the material only as a service provider; and its liability, therefore, shall be restricted to that of a bailee under the contract Act. Nothing contained herein shall create or be deemed to create or construe a relationship between the parties such that awesomeji.com is regarded as a seller or purchaser of the Vendor’s / Merchant's products. All sales and purchases of the Vendor’s / Merchant's products pursuant to an order placed on the awesomeji.com are transactions between the customer placing an order and the Vendor / Merchant. awesomeji.com is an online store for the vendors / merchants to host and sell their merchandise and a facilitator of the sales contemplated herein.

The agreement between you and the awesomeji.com shall be subject to the following terms and conditions:

The terms and conditions herein supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the shopping services of awesomeji.com, you agree to be bound by the Terms and Conditions given below.

1.    The customer certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian to use the services of awesomeji.com.

2.    The customer agrees to use the services provided by awesomeji.com, its affiliates, consultants, and contracted companies, for lawful purposes only.

3.    The Customer agrees to provide authentic and true information. awesomeji.com reserves the right to confirm and validate the information and other details provided by the Customer at any point of time and without prior notice. If, upon confirmation, such Customer details are found not to be true (wholly or partly), awesomeji.com has the right, in its sole discretion, to reject the registration and debar the Customer from using the Services of awesomeji.com and/ or other affiliated websites without any prior intimation whatsoever manner.

4.    awesomeji.com will not be responsible for any damage suffered by customers from use of the services on this site. This, without limitation, includes loss of revenue / data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction, or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

5.    The Customer expressly agrees that the use of service(s) of awesomeji.com is at the risk of its customer. The Service(s) of awesomeji.com is provided on an "as is" basis without warranties of any kind, either expressed or implied. awesomeji.com, its affiliates, employees, agents, consultants, contracted companies make no warranties of any kind, whether expressed or implied, for the service it is providing or as to the results that may be obtained from use of the Service, or as to the accuracy, reliability or content of any information, service, or merchandise provided through this Service. We do not claim any right or representation of any of the brands. All brands belong to the respective brands / owners. awesomeji.com does not have any exclusive selling or distribution rights. All brands are displayed in the catalogue to add variety to the content and allow the customer a wider choice in selection of products and goods. Each manufacturer holds the sole responsibility for the quality and performance of its respective branded products. awesomeji.com does not represent or warrant to maintain the confidentiality of information; although awesomeji.com's current practice is to utilize reasonable efforts to maintain such confidentiality. It is also clearly understood that all warranties, implied or expressed take place between the vendors and the Customer.

6.    The Customer herein agrees to defend, indemnify, and hold awesomeji.com and its affiliates harmless from any and all liabilities, costs and expenses, including attorneys' fees, related to any violation of this Agreement by you or your authorized customers of your account.

7.    The customer herein also agrees to defend, indemnify, and hold awesomeji.com and its affiliates harmless from any and all liabilities, costs and expenses, including attorneys' fees, in connection with the use of the Service or the placement or transmission of any message or information or other materials by you or authorized customers of your account.

8.    This agreement is construed in accordance with the applicable laws of India. The Courts at Bangalore shall have exclusive jurisdiction in any proceedings arising out of this agreement.

9.    awesomeji.com may at any time and without any prior notification to you in whatsoever manner modify the Agreement. In cases where you use the services subsequent to any modified Agreement, you shall be deemed to have agreed to accept and abide by the modified Agreement.

10.    The Customer/ user of awesomeji.com is alleged to have read all the terms and conditions herein and FAQ and is deemed to have agreed, understood, and accepted unconditionally all the terms, conditions, procedures and risks of using the services and cannot at any time claim ignorance/ unawareness/ or lack of knowledge to any one or all of them. All relationship of any user wheresoever situated is Governed by and in accordance with the laws of territory of Bangalore, India.

Product

1.    Flower arrangements displayed on our website are for indicative purpose only. The actual arrangement could differ due to variability of flowers sourced across different cities. If the flowers specified in the arrangements are not available, suitable alternatives will be used.

2.    Every product is duly screened and assured by the vendors to comply with the standard, quality, composition, style, or model that they represent in the site. Even so, due to constant improvements in product quality; the actual product may occasionally differ from that of illustrated or specified product in the web site/ catalog. All stated performances, dimensions, weights, and sizes are approximates. There could be slight variations in appearance and color especially in perishable goods like flowers, cakes, chocolates, and Indian Sweets. Non-perishable articles like leather goods, handmade ceramics, and silver products may also have variations as these goods are handmade. The customer hereby agrees to the variations, understands the nature of the variations, and allows awesomeji.com to deliver a product which is similar to the product picture exhibited on the web-site.

3.    We make every effort to display the color of our products that appear on the site as accurate as possible. However, the actual colors you see will also depend on your monitor and the resolution you are using. We cannot guarantee that your monitor's display of color will be accurate.

4.    Warranty, if any, on the goods sold shall be pertinent to the warranty card and can be claimed only from the manufacturer. awesomeji.com does not give any warranty or assure you the quality and/or of/on performance of the goods.

5.    Please note that if you are placing an order for an occasion specific product that is out of season and time, there is a possibility that special accompaniments promised or exhibited may not be available. Therefore, any complaints/refund requests with regard to any special accompaniment of such orders shall strictly not be entertained in whatsoever manner that otherwise are pertinent to consideration.

6.    We shall not entertain any complaint with regard to quality, damage, or defectiveness of the product after delivery, unless a complaint is lodged on our website within 7 days for Non-Perishable products and 2 days for Perishable products.

Order

1.    Correct and elaborate Address (preferably with a landmark) and contact number of the recipient are must while placing the order.

2.    awesomeji.com reserves the right to refuse or cancel any order placed for a product that is listed either at an incorrect price or with any typographical errors. This shall be regardless of whether or not an order has been confirmed and payment been levied via credit card. In the event where payment has been processed by awesomeji.com, the same shall be credited back to you and duly notified to you by email.

3.    Orders received after 4 PM IST (Indian Standard Time) shall only be processed on the following working day. However, our fulfillment team will try their best to process them on the same day on special requests. A phone call after placement of such urgent orders will be appreciated.

Payment

1.    All prices are in INR and the dollar prices shown are indicative. The actual price to be charged will be calculated at the prevailing currency conversion rates at the time of ordering.

2.    All prices and availability of products are subject to change without prior notice at the sole discretion of awesomeji.com.

3.    Charges displayed on the site are inclusive of cost of the product, service fee, and facilitation fee. We accept any other mode of payment which might be convenient to customer. The service charges during such cases will be adjusted with the total payable amount of the order.

4.    We also accept all International and Indian Credit Cards and payment through Net-Banking.  Customers using foreign and international cards should note that this online payment gateway is designed for payments only in INR- Indian Rupees. Therefore, the amount charged is of INR value of the product displayed on the site which is converted into USD or any other foreign currency at the prevailing conversion rate while passing on the order to the payment gateway.

5.    In a credit card transaction, you must use your own credit card. awesomeji.com cannot be held liable to any fraudulent use your credit card. The liability of such fraudulent card usage shall be on the customer and the onus to 'prove otherwise' shall exclusively be on the customer.

6.    All payments shall be made in favor of “Banyan Tree Infomedia LLP.”

Delivery

1.    We, as a rule, acquire 2-3 days for delivery within India and 5-7 days for International deliveries. A customer can still select a “preferred date” of delivery from the calendar field provided in order page. However, we shall try but not promise the deliverance of the goods on or before the preferred date, awesomeji.com shall not be held liable if the delivery does not take place on the preferred date.

2.    We DO NOT DELIVER ON SUNDAYS and PUBLIC HOLIDAYS, such as Republic Day, Holi, Rakhi, Independence Day, Onam, Diwali, etc… in India. In certain cases it could get delivered depending on the vendor we use. Delivery during festival times will be made during the period as specified on the website and not necessarily on the preferred date as given by the customer. Delivery shall be made on the 'preferred day', or a day earlier or later if it coincides with a festival day or a national holiday. Delivery shall be made in the course of the day, and the customer agrees to refrain from requesting for deliveries at very early or late hours of the day.

3.    awesomeji.com shall not be held liable to any delay or non-delivery of products due to flood, fire, war, acts of God, communal riots, heavy rain, national bandh or any other causes that are beyond the control of awesomeji.com. We reserve the right to reschedule the delivery for another date and time without prior notice, consultation, or announcement whatsoever.

4.    At times when a delivery is beyond the logistic jurisdiction or at a remote area, delivery could be delayed or take place after the stipulated time. The delay during such times is not caused by awesomeji.com. Therefore, we request customers to bear with us in circumstances such as this.

5.    Perishable items such as Flowers, Cakes, etc… are sourced locally at the delivery location; and therefore, will be delivered in hand.

6.    Delivery other than cities mentioned in the List of Serviceable Cities is at the customer’s own risk. Therefore, please refer to it before placing your order. Any delivery to Call Centers, BPOs, Office premises, PGs / Hostels, etc… is at the risk of customer. awesomeji.com shall neither be held neither liable nor responsible for any delay / undelivered goods of such orders. awesomeji.com shall not, under any circumstances, issue a refund or credit note of such orders to customers in case of delay of delivery or the delivery has been accepted by the beneficiary.

7.    A single attempt shall be made to deliver the product. Under conditions where a customer denied the order, incorrect address, incorrect recipient name, recipient not available, premises or door closed, incorrect phone, mobile, or extension number, no reply or not connecting, unreachable, etc… the product shall be held at the destination city / town only for 5 working days. During which, several attempts shall be made to reach the customer or deliver the product failing which the product shall either be destroyed or reshipped back to our warehouse. Whichever the case be, extra charges incurred shall be borne by the customer.

8.    Delivery will not be redirected / redelivered to alternate address without extra charges.

9.    awesomeji.com shall not be liable under any circumstances whatsoever to any delay caused by Octroi or Customs Clearances. There are countries where customs clearances may take a longer time. "In India Octroi is applicable in Maharashtra and West Bengal."

10.    The Octroi / customs amount shall be paid by the sender (customer) / receiver. This amount cannot be determined earlier as it differs from one case to another and from one place to another depending on the item and weight of it.

Refund & Cancellation

1.    Request for cancellations

•    A full refund shall be issued when an order is not processed owing to our mistake.

•    Refund can sometimes take up to 31 days to take effect. We request your tolerance during such circumstances.

•    A request for refund should be made within 24 hours of placing an order. A service fee of 10% shall be deducted when refunding. We shall, however, not entertain any requests for refund on same day delivery category products/ or requests placed after 24 hours of placing order/ or orders that are already shipped.

2.    No refund shall either be considered or processed on requests that claim the product was damaged, or product was not in proper condition, etc…, unless the customer sends the images of such products. Failing this, we shall not issue a refund.

3.    Similarly during refunds, the full INR amount which had been charged is refunded irrelative of the conversion rate during refund. In some cases where an international credit card has been used, the Credit Card Issuing Company levies a charge on transactions including refund issued. The applicable charge is decided by the issuing bank and not by awesomeji.com. Therefore, we are not responsible for such charges levied by the credit card Issuing bank during foreign transactions.

4.    Orders that pertain to below reasons shall never be considered for refund:

•    Incorrect recipient name, Incorrect Phone Number, Mobile Number, or Extension Number

•    Ringing no response / Voice Mail

•    Phone Unreachable / not connecting

•    Beneficiary, Recipient, or Customer Accepted the Delivery.

•    Delivered the product at the Gate / Reception / Neighbor.